Singapore Asian Culinary Brand Looking Out For A General Manager
About Our Client:
Our client is an acclaimed Singapore Asian Culinary Brand with multiple outlets across various cities. They are recognised for their culinary excellence and are renowned for their exquisite dishes and memorable dining experiences.
Responsibilities:
*Market Analysis and Expansion Strategy: Continuously analyze market trends and consumer preferences within the Singapore food and beverage landscape to identify expansion opportunities and develop market entry strategies for new locations.
*Technology Integration: Spearhead the integration of new technologies in restaurant operations to improve efficiency, including point-of-sale systems, inventory management software, and customer relationship management tools.
*Sustainability Initiatives: Implement and oversee sustainability initiatives to reduce the environmental impact of operations, such as waste reduction programs, energy-saving measures, and sourcing from sustainable suppliers.
*Staff Development Programs: Develop comprehensive training and development programs for all staff levels to enhance skills, promote career growth, and ensure high standards of service and culinary excellence.
*Quality Assurance: Establish stringent quality control processes to ensure that all dishes served meet the high standards expected at the restaurants. Regularly review and adjust menus based on customer feedback and quality audits.
*Customer Experience Enhancement: Innovate and implement new initiatives to enhance the dining experience, including personalized service protocols, loyalty programs, and customer engagement strategies.
*Risk Management: Develop and maintain a robust risk management framework to identify, assess, and mitigate potential risks related to operations, finance, and compliance.
*Revenue Management: Utilize advanced revenue management techniques to optimize pricing and maximize profitability across all outlets. Monitor performance indicators and adjust strategies as necessary.
*Event Management: Oversee the planning and execution of corporate events, promotional activities, and special occasions that align with the brand's image and operational goals.
*Regulatory Compliance: Ensure all operations comply with local and international laws and regulations pertaining to food safety, labor, and health operations. Keep abreast of legal changes that might affect operations.
*Supply Chain Optimization: Manage and optimize the supply chain to ensure timely delivery of high-quality ingredients and supplies while maintaining cost efficiency and fostering strong relationships with suppliers.
*Crisis Management: Develop and implement crisis management protocols to handle emergencies or unexpected events that could impact operations, including health crises and supply disruptions.
*Brand Collaboration and Partnership Development: Seek and develop strategic partnerships and collaborations with other brands that can enhance the customer experience or operational efficiency.
*Digital Marketing and Social Media Strategy: Oversee the digital marketing strategy, including social media presence, to enhance brand visibility and engagement with both new and existing customers.
*Capital Investment Decisions: Make informed decisions regarding capital investments in property, renovations, and new technology to support long-term growth.
*Community Engagement and Corporate Social Responsibility (CSR): Lead community engagement initiatives and CSR activities that enhance brand reputation and contribute positively to the community.
*Competitive Analysis: Regularly conduct competitive analysis to benchmark against competitors and adjust operational strategies accordingly.
*Health and Safety Standards: Oversee the implementation and adherence to health and safety standards across all outlets to ensure a safe environment for both employees and customers.
*Operational Audits: Conduct regular operational audits to assess the effectiveness of current strategies and identify areas for improvement in service delivery, cost management, and overall operations.
*Feedback and Resolution Mechanism: Establish a robust mechanism to gather customer feedback and quickly resolve any issues to maintain high standards of customer satisfaction.
Qualifications:
*Experienced in managerial roles within the F&B industry, with a proven track record in multi-unit management.
*Strong financial acumen and experience in budget and financial management.
Skills:
*Demonstrated leadership with the ability to mentor and motivate teams.
*Excellent strategic thinking and problem-solving skills.
*Proficient in operational and financial software systems.
Personal Attributes:
*Strong communicator with excellent interpersonal skills.
*Adaptable and resilient in a fast-paced environment.
*Passionate about food quality and customer service.
Application Details Please send your CV to Joel Seet at joel.seet@atomicgroup.sg preferably in Microsoft Word document format for a confidential discussion.
EA License No. 23S1885 Registration No. R23119226
