Client Description
Our client is a globally recognised manufacturer of aviation interior solutions, supplying major commercial airlines and MROs across international markets. They are known for their engineering excellence and strong after-sales support infrastructure across the Asia Pacific region.
Role Description
As Customer Service Manager, you will be the on-site APAC representative responsible for technical support, entry-into-service assistance, and AOG services for airline customers. You will bridge the client's internal functions — including order management, production, logistics, and finance — with external customer operations and MRO partners.
Key Responsibilities
Serve as on-site representative across APAC, including airport-based technical support
Provide entry-into-service support and AOG services to airline customers
Support light-line maintenance execution and coordinate heavy-line maintenance with MRO partners
Deliver maintenance training and advisory services to customers
Manage consignment stock and inventory under the Total Care Package programme
Support customer service sales process through technical clarification and MCP/modification advisory
Coordinate all customer service meetings — management, operational, scheduling, and MRO-level
Conduct warranty analysis, cost calculations, and produce weekly reports on immediate actions
Requirements
Degree in aerospace, mechanical engineering, or equivalent qualification (e.g. technician apprenticeship with relevant experience)
Good English communication skills, written and spoken
Strong commercial acumen with proven experience in customer care and after-sales
Practical project management experience
Knowledge of aviation industry certification, documentation, and processes is advantageous
Strong intercultural communication skills for managing international airline customers
Systematic, analytical, and customer-oriented approach