Client Description
We are partnering with a global leader in semiconductor equipment and materials, with a strong presence across major wafer fabrication facilities in Singapore and Southeast Asia. As part of their continued growth, they are seeking an experienced Field Service Manager to join an established team supporting advanced front-end process tools at a key customer site in Singapore.
Role Description
The Field Service Manager will be responsible for leading an on-site field service team delivering maintenance, troubleshooting, and optimisation of front-end semiconductor process equipment across key customer accounts. This is a commercially aware, people-accountable leadership role — combining hands-on technical credibility with service operations management, budget ownership, and customer relationship responsibilities.
Key Responsibilities
Lead and develop a team of field service engineers across one or more customer sites
Forecast and manage financial, manpower, and operational requirements across service agreements and warranty periods
Drive team performance against SLA parameters including guaranteed tool uptime targets
Manage startup costs, warranty spend, DSO targets, and local spare parts inventory
Identify and develop service agreement opportunities in conjunction with sales and marketing
Escalate system-down situations per defined procedures to ensure fastest return to service
Set individual goals, conduct performance reviews, and establish development plans for team members
Ensure compliance with safety standards and fab protocols across the team
Report on team performance accurately and in a timely manner
Requirements
Background & Experience
8–12 years of experience in semiconductor equipment or field service engineering, with progression into team leadership
Strong front-end process knowledge — PVD, CVD, or Dry Etch experience is essential
Proven people management experience — hiring, developing, and performance-managing engineering teams
Commercial awareness — budget ownership, DSO management, or service agreement exposure preferred
Stable career progression demonstrating clear upward growth from hands-on technical roles into management
Skills & Personal Qualities
Strong communication and stakeholder management skills — able to engage credibly at customer and leadership level
Commercially minded with the ability to balance service delivery and cost accountability
Organised and process-driven — comfortable managing multiple priorities across a structured environment
Adaptable and resilient — able to lead teams through operational changes and ramp phases