Head of Customer Service (Semiconductor)
Singapore | Permanent
- Excellent Career Opportunity
- Semiconductor MNC
About the Client
Our client is a Semiconductor MNC, expert in the development and innovative production of a high-technology, customized solutions across the globe. The company is going through growth across major markets regionally in terms of its niche market position. They take pride in ensuring optimized Value Engineering & Supplier Development Management to achieve maximized customer satisfaction.
Main Duties & Responsibilities
They are currently on an active look out for a suitable candidate as a Head of Customer Service responsible for ensuring Customer Satisfaction in the region.
Key responsibilities of this Team Management role, would include:
- Lead the Order Management and Customer Servicing strategies to achieve maximum Customer Satisfaction level
- Design and implement policies and procedures to ensure timely and accurate order management and delivery
- Oversee the achievement and maintenance of agreed Customer Service levels (SLAs) and standards against set KPIs
- Drive Quarterly Business Reviews (QBRs) with key customers to review performance, identify areas for improvement, and maintain strong customer relationships.
- Coaching and Development of Customer Service team members
- Ensure efficient work partnership with Procurement, Engineering, R&D, Quality and Factory Assembly teams etc to mitigate any Customer Service issues
Candidate Profile
Singapore * Permanent
- Minimally Bachelor's Degree in Business / Supply Chain Management / Engineering or related studies
- Approximately 8-10 years of relevant experience in Customer Service / Order Management, preferably within the Semiconductor Manufacturing Environment
- Fluency in written and conversational Mandarin is needed to manage team and stakeholders in the APAC region
- Excellent technical knowledge with regards to order fulfilment, shipping, import & export, pricing would be advantageous.
- Excellent in multi-tasking as well as written, leadership & negotiation skills to drive process improvements to enhance & streamline process maturity and optimizing team work in the organisation
- Excellent exposure in using SAP ERP and CRM systems would be advantageous
- Excellent proficiency in MS Office suite
Application Details
Please provide your CV to Deon Chien at deon.chien@atomicgroup.sg, preferably in Microsoft Word document format.
EA License No. 23S1885
Registration No. R22104533
