Senior Specialist, Customer Service (Japan)
Japan | Permanent
- Excellent Career Opportunity
- Industrial Manufacturing Components MNC
Our client is an Industrial Manufacturing Components MNC, expert in the development and innovative production of a high-technology, customized components across the region. The company take pride in ensuring optimized Value Engineering & Supplier Development Management to achieve maximized customer satisfaction.
Main Duties & Responsibilities
Reporting to the Customer Service Lead, APAC, you will be part of an integrated value-chain and is responsible for ensuring Customer Satisfaction in the region:
Key responsibilities of this Individual Contributor role, would include:
- Execute Customer Service Activities (i.e. Enquiry, Quotation, Order Fulfilment, Invoicing, Delivery) to achieve maximum Customer Satisfaction level
- Ensure accurate and timely entry or updates of customer orders and information into ERP System
- Maintain agreed Customer Service levels (SLAs) and standards against set KPIs
- Ensure efficient work partnership with Procurement, Finance, Engineering, R&D and Quality teams etc to mitigate any Customer Service issues
Candidate Profile
- Minimally Bachelor's Degree in Business / Supply Chain Management or related studies
- Approximately 5 years of relevant experience in Customer Service / Order Management, preferably within Manufacturing Environment
- Fluency in written and conversational Japanese and English is needed to manage internal and external stakeholders in the APAC region
- Excellent technical knowledge with regards to order fulfilment, shipping, import & export, pricing would be advantageous.
- Excellent in multi-tasking as well as written, communication & problem-solving skills
- Excellent exposure in using SAP ERP and CRM systems would be advantageous
- Excellent proficiency in MS Office suite
Application Details
Please provide your CV to Deon Chien at deon.chien@atomicgroup.sg, preferably in Microsoft Word document format.
EA License No. 23S1885
Registration No. R22104533
